Bank bureaucracy stole £ 1,500 from student's account

One thousand five hundred pounds disappeared out of a student bank account after his bank card was cloned around October twenty first. The situation remains unresolved due to bank bureaucracy.
Saman Ebrahim,20 from Yorkshire,is a client at Abbey bank. Currently, he lives in Halls of residence at University of Westminster.He noticed the money missing from his account november 7th, after his mother sent him a bank statement.Since then he pointlessly tried blocking his account.
Mr.Ebrahim tried calling the bank over the weekend,but the bank was either too busy or closed. He says "I wasted a bunch of time and money trying to call them".On Monday he went to Abbey's branch in Harrow,where he currently lives.The clerk told him to complete a dispute claim while she would block the card.
The dispute claim was delivered in a branch in central London where he was told not only that his acount was still opened,but that to change it or close it he needed a reference number from the fraud office. By then £ 1,300 were taken out of his account.
At the bank Mr.Ebrahim spent 20 minutes on the phone, being diverted between the variuos offices.After that the clerk infomerd him it will take 6 weeks for them to complete the investigation. Mr. Ebrahim affirms disappointed"found out i couldn't block my card anyway at the end of it all".
First illegal transaction was made at Domino's Pizza in Halifax.This was Mr.Ebrahim's former residence before moving to Westminster's University halls of residence on september 17th.He says "judjing the evidence someone stole bank details from my house".
Since Mr. Ebrahim does not have an overdraft.Therefore while, the money continues to be stolen the bank is charging him for having a negative account. Bank states that Mr.Ebrahim will be reimbursed 'eventually'.
Mr.Ebrahim is facing serious problems due to this incident. As money cannot be dispersed into the account it will be transfered via post.This system is not reliable. Hence he will be able to receive lean quantities of money.